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Terms and Conditions

Star Points General

  1. The Subscriber has the right to request for Star Points from any of the partnering Merchants.
  2. Subscriber shall be awarded Star Points for any active (postpaid and prepaid) mobile, broadband (home broadband and mobile broadband) and Dialog TV connection.
  3. Star Points shall be awarded based on the Subscriber’s monthly bill payment or top up as and when the Subscriber settles the Dialog bills and/or tops up.
    The following payments shall be excluded: Bill payments made via Star Points, Device purchase, Lesi Pay Device instalment, Share credit (recipient), Loans (will be awarded for the reload from which the loan will be recovered from), any free payment / top up/ any rewards (Mega Wasana, Star rewards, etc.), any Bonus Reloads, any bonus payments, Cash back, waivers (waivers which are added as payments not as bill adjustments), credit notes.
  4. Star Points shall be awarded for any active connection under a registered National Identity Card Number (NIC). Star Points shall not be awarded for Corporate and Enterprise Connections.
  5. The Subscriber shall be awarded 1% of their payment value as Star Points for every (as an example only, 1 Star Point shall be awarded for Rs. 100/-) payment / top up made subject to the exclusions mentioned in clause 3 above. Club Vision member’s primary connection shall be awarded the percentage allocated as per their Club Vision tier.
  6. At the time of Redemption, the Subscriber should maintain a minimum balance of 100 points.
  7. One (01) point is equivalent to Rs.1/-(One Rupee).
  8. The Star Points shall have a validity period of one (01) year from the date of accumulation and shall expire in two cycles at the end of June and December every year after the validity period.
  9. Subscriber shall be responsible to provide the correct Dialog Subscriber Mobile Number and shall check and confirm the transaction details with the Merchant.
  10. For Redemption and Reversal of Transactions, Subscriber should provide the Authentication Code to the Merchant.
  11. Subscriber shall request for Reversals within five (05) working days from the transaction date. If not, the Merchant shall not do any Reversals. If the transaction date has been exceeded by more than five (05) working days, Subscriber shall not be entitled for any Reversals.
  12. The Subscriber may request to Redeem the accumulated points as long as the Subscriber’s Dialog mobile connection is active and shall also be able to request for Reversals as long as the Subscriber’s Dialog mobile connection is active. (Example: If the Connection is one way barred or connection is active, then the Subscriber can do Redemptions or Reversals. However, if the connection is two way barred or permanently disconnected, then the Subscriber shall not be able to do Redemptions or Reversals).
  13. The Subscriber may inquire about his/her Star Points balance from the Merchant. In addition to this service, the Subscriber can also inquire the balance and offers via MyDialog App, Genie App, Star Points App and by dialing #141#, typing Star Points and sending a SMS to 141.
  14. The Subscriber shall indemnify Dialog for whatsoever liability arising out of the Subscriber being a member of the Star Points Program.
  15. Subscriber shall immediately inform any loss of the mobile phone with the mobile connection to Dialog. Dialog shall not be liable for any transactions carried out fraudulently during such time period.
  16. The Subscriber shall indemnify and keep Dialog fully indemnified from and against all actions, claims, demands, cost, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by Dialog (directly or indirectly) arising out of any transaction carried out by the Subscriber with the Merchant.
  17. Dialog or any of its respective suppliers does not make any representations or warranties, express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, with respect to any of the services furnished by the Merchant or Dialog.
  18. Dialog shall be entitled to suspend or terminate a Subscriber from the Star Points loyalty scheme at its discretion.
  19. The Subscriber shall adhere to the policies, mandatory provisions and guidelines relating to Anti Bribery and Corruption located at https://www.dialog.lk which may be amended from time to time.
  20. Dialog shall process any personal data the Subscriber provides in accordance with the Privacy Notice located at https://www.dialog.lk/privacy-notice
  21. Dialog shall be entitled to from time to time amend and vary the terms and conditions mentioned herein.
  22. In the event of any inconsistency/dispute between the English terms and conditions and the Sinhala / Tamil terms and conditions, the English translation shall prevail to the extent of the conflict.

Dialog Star Rewards Loyalty

  1. All Dialog Axiata PLC’s (“Dialog”) Prepaid & Postpaid Customers (“Customer”, “you” or “your”) are eligible to earn Tier Points based on the reloads/monthly bill payments made to Dialog and for the number of months the Customer has been with the Dialog network.
  2. Tier Points earned from the 1st of December in a particular year to 30th November of the next year shall determine your Dialog Star Rewards Loyalty Status (i.e. 3 Star, 5 Star, 7 Star) for the following year. As an example only; Points earned from 1st December 2020 to 30th November 2021 shall determine the Dialog Star Rewards Loyalty category for the year 2022.
  3. As a loyal customer of Dialog, 100 points for each completed month on the network shall be earned on the connection with the longest stay on the Dialog network.
  4. These Tier Points are added monthly and could be checked through the MyDialog App, Genie App, monthly bill or by dialing #107#
  5. The total due amount as of 30th November of the time period considered for the Tier Points calculation needs to be settled in full, on or before the 30th of November of that particular year, in order to be eligible for the Dialog Star Rewards Loyalty Status.
  6. Any outstanding debt to Dialog from permanently disconnected services shall invalidate your eligibility unless all outstanding amounts are fully cleared by 30th November of the year considered for Tier Points calculation.
  7. Timely settlement of bills and good credit behaviour shall be considered for eligibility of membership.
  8. Monthly payments for any add-to-bill schemes, doctor’s appointments, bus/movie ticket purchases, easy payment device schemes and total taxes charged to your bill shall not be considered in your eligibility to earn Tier Points.
  9. Dialog reserves the right to determine what components of the paid amounts shall qualify to earn these points.
  10. Tier Points cannot be transferred to another Customer or shared in full or partially.
  11. Dialog does not have a scheme where additional points can be purchased, i.e., points of a third party cannot be purchased or added to your account.
  12. Dialog Star Reward Loyalty membership shall be offered to the contractual/legally registered owner of the connection and not to a third-party member.
  13. Dialog Star Rewards Loyalty discounts offered cannot be transferred or carried forward to the following year. All discounts have to be fully utilised before 31st December.
  14. Membership for Dialog Star Rewards Loyalty shall be offered at the discretion of Dialog and Dialog retains the right to downgrade, revise or discontinue membership at any time without informing the Customer.
  15. Customers shall be evaluated quarterly, and whoever accumulated 6,000 Tier Points (within the current year) shall be offered a 3 Star Reward Membership.
  16. Quarterly tagging shall only be considered for the Customers who are not tagged as any Dialog Star Rewards Loyalty Customer in a previous quarter.
  17. Customers shall adhere to the policies, mandatory provisions and guidelines relating to Anti Bribery and Corruption located at https://www.dialog.lk which may be amended from time to time.
  18. Dialog shall process any personal data the Customer provides in accordance with the Privacy Notice located at https://www.dialog.lk/privacy-notice.
  19. Dialog shall be entitled from time to time to amend and vary the terms and conditions mentioned herein.
  20. In the event of any inconsistency/dispute between the English terms and conditions and the Sinhala / Tamil terms and conditions, the English translation shall prevail to the extent of the conflict.