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FAQ

  • How do I join the Star Points rewards scheme?

    For Dialog mobile connections, Star Points account is available from connection activation.
    Non Dialog customers also can register to Star Points Loyalty program via;

    • Registering for Co-Branded loyalty cards at Cargills Food City, DSI, Cotton Collection & Thilakawardhane Textile.
    • By Simply signing in to www.starpoints.lk or Star Points App.
  • Are there any additional costs?

    There is no additional cost involved! No registration fee or membership fee is necessary to use this service.

  • What is the value of a Star Point?

    The scheme is based on points/rewards where;
    Rs. 1/- = 1 Star Point
    However, it is important to note that Star Points cannot be converted to Rupees.

  • How can I check my Star Points balance?

    • Dial #141# and select Star Points from the menu.
    • Request a merchant to check your balance by giving them your mobile number.
    • Through the Star Points customer service hotline 141.
    • or

    • Through SMS – type ‘star points’ and send to 141
    • Check your available Star Points balance from;
      • The Star Points mobile app. Available for download on the Google Play Store or Apple App Store
      • The My Dialog app Available for download on the Google Play Store or Apple App Store
      • The Dialog corporate website (www.dialog.lk)
      • The Star Points customer portal
  • What benefits do I get?

    You can earn and redeem Star Points whenever you shop at any Star Points merchant outlet, enjoy special discounts and offers from Star Points merchants across the island, transfer Star Points between Dialog and non-Dialog numbers registered under the same NIC and redeem Star Points or Dialog bill payments.

  • How do I earn Star Points?

    You can earn Star Points for all transactions above Rs.100/= at any Star Points partner merchant and Dialog Customer Care Centre. Also, for Dialog bill payments & device purchases at Dialog Customer Care Centers.

  • How do I redeem Star Points?

    *You must maintain a balance of 100 points in your account when redeeming.

    E.g.: If you have accumulated 120 Points you can redeem only 20 Points.

    You can redeem points via Star Points USSD, the My Dialog app, the Dialog website or the Star Points mobile app, available for download on the Google Play Store or Apple App Store.

    You can redeem Star Points to make Dialog bill payments for the following services:
    • Dialog Mobile/Mobile Broadband
    • Dialog Home Broadband/Fixed Line
    • Dialog Television
    • Any Dialog device purchases
    You can also request to redeem your Star Points at any Star Points partner merchant. Star Points can be redeemed at Star Points integrated websites and Dialog Customer Care Centres.
  • How do I donate Star Points?

    You can donate Star Points to SOS Children’s Villages Sri Lanka, Help Age, My Friend, Little Hearts, UNICEF Sri Lanka & Trail, the registered charity programmes via the Star Points mobile app & the 141 USSD. Please not that you must maintain a balance of 100 points in your account when donating.

  • Can I transfer my Star Points?

    You can transfer Star Points to other Star Points accounts registered under the same NIC.

    Below are the other Point Transfer Methods available to customers:

    • My Star Points to HSBC, AMEX & FlySmiLes
      • HSBC - Star Points to HSBC conversion ratio is 1:1. Minimum transferable amount is 100 Star Points.
      • AMEX – Star Points to AMEX Membership Rewards conversion ratio is 1:3. Minimum transferable amount is 100 Star Points.
      • FlySmiLes - Star Points to FlySmiLes conversion ratio is 2:1. Minimum transferable amount is 1000 Star Points.
      • HSBC to Star Points – HSBC Rewards to Star Points conversion ratio is 3:1. Minimum transferable amount is 100 Rewards Points.
      • AMEX to Star Points - AMEX Membership Rewards conversion ratio is 3:1. Minimum transferable amount is 3000 Rewards Points. Only for GOLD and Centurion Platinum Card Holders.
    *Please note that you must maintain a balance of 100 points in your account when transferring.
  • Can I request to reverse/cancel a transaction?

    Yes, this can be done within five days of the transaction. To do so, you require the consent of the merchant. Self-redemptions performed using the My Dialog app, the Dialog Star Points app and other redemption processes, can also be reversed.

  • What is the validity of Star Points?

    Star Points have a minimum validity period of 12 months and a maximum validity of 18 months from the day the points were earned. Star Points expire on the 30th of June and 31st of December annually.