faq

FAQ

Is there any additional cost?

There is absolutely no additional cost involved! No registration fee or membership fee.

What benefits do I get?

Earn and redeem Star Points whenever you shop at any Star Points Merchant outlet. Enjoy special discounts and striking offers from Star Points merchants around the island.

Services available on Star Points Customer Service Hotline

Dial 141 for Star Points services.

  • Check balance.
  • Check last five transaction details.
  • Promotional details.
  • Contact a Customer Service agent for other inquiries and complaints.
  • Points redemption for Dialog Mobile bill payments or Prepaid Top-ups.

How do I redeem Star Points?

  • You can request to redeem your Star Points at any Star Points Merchant.
  • Give your mobile number to the merchant and tell the number of Points to be redeemed.
  • You will receive an authentication code via SMS.
  • Give the Authentication Code to your merchant to complete the transaction.
  • You will receive a SMS receipt for the redemption.
  • Check the details of your receipt and confirm with your merchant.

You have to maintain a balance of 100 Points in your account when redeem.

E.g.: If you have accumulated 120 Points you can redeem only 20 Points.

How can I join Star Points rewarding scheme?

All you need is a Dialog Postpaid or Prepaid connection. You will automatically be entitled to be rewarded.

How can I redeem my Star Points via SMS for Dialog Bill payments or Prepaid Top-ups?

Type star pay and SMS it to 141

Eg. To redeem 500 points type star pay 500 and SMS to 141

How do I earn Star Points?

  • You can earn Star Points from any Star Points Merchant and Dialog.
  • Ask your Merchant for Star Points when you make a purchase.
  • Give your mobile number to your merchant.
  • You will receive a SMS receipt for the transaction.
  • Check the details of the SMS receipt and confirm with your merchant.

You can earn Star Points for all transactions above Rs. 100/=.

How can I check my Star Points balance?

  1. Dial #107# and select Star Points from the menu.
  2. or

  3. Request your merchant to check your balance by giving your mobile number.
  4. or

  5. Through the Star Points Customer Service Hotline by dialing 141.
  6. Through SMS – type star points and send to 141.

How are Star Points calculated?

The scheme is based on points/rewards where;

1 Star Point = Rs.1/=

Can I request to reverse/cancel a transaction?

  • Yes, this can be done within five days of the transaction.
  • Ask your merchant to reverse the transaction.
  • Give your mobile number to your merchant and tell the transaction date and the amount.
  • You will receive an authentication code.
  • Give the Authentication Code to your merchant to complete the transaction.
  • You will receive a SMS receipt for the reversal.
  • Check the details of your receipt and confirm with your merchant.

What is the validity period of Star Points?

Star Points have a minimum validity period of 12 months and maximum validity of 18 months from the day points were earned.

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Redeem your bill

    You can redeem your Star Points via SMS for Dialog Mobile Bill payments or pre paid top-ups.

    Type star pay <amount to be redeemed> and SMS it to 141 Eg. To redeem 500 points type star pay 500 and SMS to 141

Contact Us

Customer Hotline :141

Partner Assistance : 0777 456 456

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